Support

Hit the chat icon and you’ll connect with a real team member within moments. Our live chat is staffed around the clock so you can get immediate help with deposits, withdrawals, account verification, game questions, or bonus clarification. Expect responses in under two minutes for most inquiries, and step-by-step guidance until your issue is resolved.

Send an email and get clear answers

Prefer email? Message support@spinsorcerycasino.com and our agents will review your case and reply promptly. Typical response time is within 24 hours; many emails are answered the same day. Use email for records-heavy requests — verification documents, payout disputes, or detailed account questions — and we’ll walk you through every required step.

Phone callbacks when you want to talk it through

If a conversation is easier than typing, request a phone callback via chat or email. Our team arranges callbacks during business hours and will confirm a time that works for you. Phone support is ideal for resolving complex account or transaction matters quickly and personally.

Fast answers at your fingertips — FAQs and Help Center

Looking for instant guidance? Our Help Center compiles answers to the most common questions: registration and KYC, how Sweeps Coins work, wagering requirements, deposit and withdrawal limits, country restrictions, and bonus rules. It also covers payment details for MasterCard and Visa and explains currency handling (USD). Visit FAQs and Help Center to search topics, follow step-by-step guides, and find links to key policies.

Your issue, handled by experts who care

Our support team knows the platform inside out — from account setup and identity checks to transaction traces and game mechanics from providers like BGaming (Softswiss), Booming Games, Evoplay, Playson, Red Tiger Gaming, and TaDa Gaming. We treat every case individually and aim to resolve straightforward issues during your first contact. For more complex investigations, you’ll receive clear timelines and regular status updates until it’s closed.

How we protect your time and your money

We prioritize fast, secure handling of payment and payout requests. Verification requests are processed carefully to protect accounts and comply with rules around Sweeps Coin redemptions and maximum daily redemptions. If you have questions about the welcome offer (100,000 GC + 25 Free SC), daily rewards, or VIP perks, our team will explain eligibility, playthroughs, and redemption steps so you know exactly what to expect.

We’re here whenever you need us — quick chat, a thoughtful email, or a scheduled phone call. Reach out confidently; friendly, experienced support is standing by to get you back in the game.