FAQ

Signing up is fast. Click the register button, enter your name, email, date of birth, and create a password. You’ll need to verify your email to activate welcome offers and daily rewards. Provide accurate personal details — these are required later if you request Sweeps Coin redemptions and for standard identity checks. Follow any on-screen prompts to choose currency (USD is supported) and confirm you’re not in a restricted state. If you run into an issue during sign-up, use live chat or email support@spinsorcerycasino.com for immediate help.

Sorcery Reels offers both a no-purchase welcome package and optional purchase offers. New accounts typically receive an automatic no-deposit welcome bundle (Gold Coins, a small amount of Sweeps Coins, and a few free spins) that activates after signup and email verification. Separately, newcomers can opt to make a first purchase (example: a $9.99 Gold Coin pack) that may include a larger bonus package — for example, promotional bundles such as 100,000 GC plus Sweeps Coins. Sweeps Coins generally require a 1x playthrough before they are eligible for redemption; free-spins winnings count toward that playthrough. Check the Promotions page for current, time-limited versions of these offers and exact activation rules.

Most automatic sign-up and daily bonuses do not require codes — they credit automatically after you complete required actions like email verification or adding the site to your homepage. If a specific promotion requires a code, it will be listed on the Promotions page with clear activation steps. For standard no-deposit items (daily login rewards, automatic welcome credits), simply follow the on-screen instructions; no code is necessary.

Deposits are accepted via MasterCard and Visa in USD. Gold Coins are typically purchased through the listed payment methods; Sweeps Coins are often included with purchases or awarded via promotional actions. Redemptions for Sweeps Coins require account verification and must meet the minimum redemption threshold (100 SC / $100). The casino enforces a maximum daily redemption cap of $10,000, though some states may have lower caps (for example, prize limits in certain states may be $5,000). Only one redemption request is processed per account in any 24-hour period. Processing times vary: deposits are usually instant, while redemption payouts depend on verification and payment method. Always check the full Terms and Promotions pages for current limits and processing expectations.

Wagering requirements specify how much you must play through promotional Sweeps Coins before you can request redemption. The general rule is 1x playthrough for Sweeps Coins, meaning you must use SC in eligible games equal to the Sweeps Coin value before asking to redeem cash. Free-spins winnings are counted as wagered toward redemption when specified. The casino reserves the right to require higher playthroughs up to a published maximum (not exceeding 20x in some promotional conditions). Read the specific promotion terms for exact contribution rates by game type and any exclusions.

Yes. Sorcery Reels is optimized for mobile browsers on iOS and Android, so you can play without downloading an app. The site adapts to different screen sizes and supports most modern devices and browsers. If you experience playback or display issues, try clearing your browser cache, updating your OS/browser, or switching to a different browser. If problems persist, contact live chat or email support@spinsorcerycasino.com for device-specific troubleshooting.

The casino features popular providers including Bgaming (Softswiss), Booming Games, Evoplay, Playson, Red Tiger Gaming, and TaDa Gaming. You’ll find a wide selection of slots, plus regular promotional titles eligible for free spins and Sweeps Coin play. Provider lineups can change as new games are added, so check the game lobby for the latest releases and featured promotions. Game eligibility for specific bonuses (for example, free spins tied to a slot) will be noted in the promotion details.

Sorcery Reels operates under a sweepstakes-style model and is not available in certain U.S. states: Idaho, Michigan, Nevada, Washington, Louisiana, Connecticut, Kentucky, Delaware, and Montana. Availability depends on your registration location and local regulations. Licensing and regulatory details are provided in the site’s Terms of Service; review those terms for precise jurisdiction and legal information before registering. If you are unsure whether you can participate from your location, contact support via chat or email for clarification.

For any Sweeps Coin redemption or when requested by the site, you’ll need to complete identity verification. Typical documents include a government-issued photo ID (passport, driver’s license), proof of address (utility bill or bank statement dated within the last 90 days), and sometimes a selfie or secondary ID. Provide clear, legible scans or photos. Verifications are processed to meet legal and safety obligations and to protect players. Until verification is complete, cash redemptions will be held. Follow the in-account prompts to upload documents or contact support for help.

First, refresh the page and clear your browser cache. Try a different browser or device to determine whether the issue is device-specific. If you’re on mobile, ensure your operating system and browser are updated. Check status notices on the site for scheduled maintenance. If a game session ends unexpectedly, many providers return your balance automatically, but you should take a screenshot of any error messages and contact live chat or email support@spinsorcerycasino.com with details — include your username, device, and time of the issue so support can investigate quickly.

Sorcery Reels provides tools and resources to help you play responsibly: account limits (deposit, loss, session time), self-exclusion options, and clear access to responsible-play information and support resources. If you feel your play is becoming problematic, use the account settings to set limits or request temporary or permanent self-exclusion, and contact support for immediate assistance. The casino encourages players to treat gaming as entertainment and to manage budgets and time accordingly.

Sorcery Reels accepts payments with MasterCard and Visa in USD and stores account data under standard industry practices. The platform uses encryption and secure channels to protect financial and personal information, and it requires verification for Sweeps Coin redemptions to prevent fraud. If you have security concerns, contact support via live chat (available in your account) or email support@spinsorcerycasino.com. For account disputes, verification requests, or urgent help, live chat is the fastest route; email is best for attaching documents or for detailed follow-up. For help with promotions or current bonus terms, visit /promotions. For direct assistance or unresolved issues, open a ticket via support.